Joanna

What / who inspires you?

I had been working to expand my career in hospitality and when I saw the opportunity to join the team hero, I jumped at it and have not looked back since.

Describe ‘YOU’ in five words:

Honest, Motivated, Easy-going, Conscientious, Loyal.

What does your role entail?

Provide guests with a full-stocked and well maintained minibar on a consistent basis throughout their stay.

How did you get your start working in Hotels?

Originally a singer in a sports bar in Holiday Inn Bur Dubai & working part-time in the sports bar & restaurant in the morning before moving to Australia.

Why do you LIKE working in Hotels?

The hospitality industry allows you to develop yourself professionally and as a person.

What makes you HAPPY at work?

It is how well I connect with guests and my fellow co-workers that makes me happy.

During your time at this Hotel, what has been your proudest moment?

It is very rewarding to actually get to know your guests by engaging with them & demonstrating that it is in your heart to take care of them personally during their stay at your hotel.

What has been your greatest professional achievement to date?

Minibar revenue has been continuously increasing. This is good because it can boost department revenue although not optimally.

Where do you wish to go from here?

From here possibly a role as Food and Beverage Administrative Assistant to being a Food and Beverage Manager/Director.

What challenges do you face in this role?

Challenges in the management of minibars such as guest refusal to admit minibar consumption, or the effort to open every single room to verify if the minibar needs to be restocked.

What message do you have to tell others about working in a QT Hotels and Resorts?

Opportunity to meet and socialise with people/staff representing a wide range of nationalities.

Have you met anyone famous during your career in Hotels?

Nancy Ajram, a Lebanese singer when I was in Dubai, Natalie Imbruglia and Filipino singer Sarah Geronimo at QT.

Can you bust any Hotel career myths?

Like & love your work, that’s what matters most.

Tell us about one of your best Hotel experiences?

Seeing inside the most luxurious hotel in the world – The Burj Al Arab Hotel.